Val-U Auto

Emily Holton 2 months ago

Came to pick up my car after an accident but if you do have insurance they'll charge you $400 for an emergency pickup Thank God I have insurance. Then when you call them you have to wait an hour before you can go and get your stuff out of your car. And when your insurance company tells you that you need to give them a verbal release you have to call them six or seven times because it takes them forever to answer you and then they say they're busy and give you an attitude. Maybe you guys should have asked me to sign a physical or verbal release when I was there the first time.

Mark Huller 5 months ago

Kyler was dispatched to tow my 2003 Honda Goldwing GL1800 after the alternator failed and the bike weighs 900 lbs , but we were able to load the bike on the flatbed with just the two of us because he used the cable on the front to pull the bike onto the bed. He did an amazing job strapping it down and took his time bringing it to my house and he kept checking to make sure the straps didn't loosen. I would definitely call for a tow and request him for his excellent service making sure my bike wasn't damaged in the loading, transport or unloading.. He took the extra time to make sure everything was done right. Excellent job and I couldn't ask for better service

apryl beatty 5 months ago

Based on a freezing cold 5 hour long fiasco this past fall, i know that tow truck companies that are dispatched with AAA need to be equipped with special brackets for shipping motorcycles. After making sure dispatch knew to communicate that my motorcycle was being towed , and would need special equipment, I waited a shockingly short period of time for the driver to show up. I felt it was too good to be true that someone with the right equipment could come that quickly. Once he did , I inquired about the technique he would be using to strap my bike down. When he explained his way to me, I told him that wasnt a safe way to tow the bike for several reasons. Told him His style would put tension in places like the fork seals and brakes and possibly mess up the suspension and alignment. I also voiced concern that Creating damage to those areas could potentially cause a life threatening accident. I asked about the tire brackets traditionally used and he told me he didnt have them and could do it without it. He was very rude, very pushy, and told me I could "sit my ass there" while I waited for a different tow truck if I didnt like the way he was doing it. He then told me he was a professi

Erica Kirkland 8 months ago

My insurance company contacted Donald to assist w/Roadside service I request. Donald was a lifesaver, he arrived very quickly, with the remedy in hand. He was very kind and a professional. Thanks again Donald! - Erica

Ralu Negrisanu a year ago

I had a good experience with them. Donald came pretty fast from the time I placed the road assistance request with my insurance. I was stranded on I-81 with a blowout tire. It was scary, but he assured me the car was fine to drive, changed the tire fast, and I was on my way. Highly recommended.